We want you to receive exactly what you ordered, in good condition.
Cancellation. You can cancel an order free of charge before it is dispatched. Write to info@aathreadco.in with your order number. Once an order is dispatched, it cannot be cancelled, but the return terms below apply.
Returns we accept
- Wrong item, colour or quantity sent by us
- Item damaged in transit (reported within 48 hours of delivery, with an unboxing video and photos)
- Manufacturing defect in thread (reported within 7 days of delivery, with photos and the cone label)
Returns we cannot accept
- Thread cones that have been opened, used or mounted on a machine, unless defective
- Machines that have been used, unless covered under the Warranty Policy
- Change of mind after dispatch
How to request a return. Contact us with your order number, photos and the unboxing video. Once approved, we will arrange pickup or share the return address. Items must be unused and in their original packing.
Refunds. After we receive and check the returned item, we will approve a replacement or a refund. Refunds go back to the original payment method through Razorpay within 7 working days of approval. Your bank may take a few more days to show it.
Bulk and custom orders. Orders made to a custom colour, specification or quantity on request cannot be returned unless defective.
Questions? Email info@aathreadco.in or use our contact form.